The Customer Service Excellence Micro-credential aims to provide you with a comprehensive understanding of customer service excellence and equip you with the skills and knowledge necessary to deliver exceptional customer service experiences. Delivered completely online, the program will explore various strategies and best practices employed by organizations across different industries, emphasizing the importance of customer-centricity and its impact on business success. Through a combination of theoretical insights, practical case studies, and interactive exercises, you will develop a deep appreciation for the critical role customer service plays in fostering customer loyalty, relationship management and organizational effectiveness sustainability.