Library assistants and clerks

FOODSAFE Level 1 is required for food service establishment operators and front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers. FOODSAFE Level 2 is required for foodservice owners, managers, kitchen managers, and executive chefs who have taken Level 1. You can earn these certifications through successful completions of the courses.

To work as a restaurant and food service manager in BC, you'll need a Serving It Right certification to serve and sell alcohol. This certification is earned through the successful completion of the Serving It Right course.

Employment as a restaurant and service manager requires several years of related work experience.

Restaurant and food service managers

Managers in customer and personal services

Retail sales supervisors

Customer and information services supervisors

Shoe repairers and shoemakers

Retail salespersons and visual merchandisers

Maîtres d'hôtel and hosts/hostesses

To work as a bartender in BC, you'll need a Serving It Right certification to serve and sell alcohol. This certification is earned through the successful completion of the Serving It Right course.

Employment as a restaurant and service manager requires several years of related work experience.

Bartenders

Pursers and flight attendants

Airline ticket and service agents

Casino workers

Postal services representatives

Other customer and information services representatives

Cashiers

Store shelf stockers, clerks and order fillers

Other sales related occupations

To work as a food and beverage server in BC, you'll need a Serving It Right certification to serve and sell alcohol. This certification is earned through the successful completion of the Serving It Right course.

Employment as a restaurant and service manager requires several years of related work experience.

Food and beverage servers

Food counter attendants, kitchen helpers and related support occupations

Operators and attendants in amusement, recreation and sport

Other support occupations in personal services

Other service support occupations

Bus drivers, subway operators and other transit operators

Letter carriers

Couriers and messengers

Taxi and limousine drivers and chauffeurs

This instructional program class comprises any program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centres/help desks, and customer relations. These programs include courses in customer behaviour; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Customer service management

Customer Service Certificates

Restaurant and food service managers plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other food and beverage services. They are employed in food and beverage service establishments, or they may be self-employed.

Managers in customer and personal services provide services such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

Maîtres d'hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and coordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

For information and to apply visit the institution's website: 

[Customer Service Certificate (UGotClass)]( http://www.yougotclass.org/certificate/index.cfm/Cnc/Certificate-in-Customer-Service)

Customer Service Certificate (UGotClass)

The Data Analytics Post-Degree can get you started on your path to becoming an information systems analyst or manager, database analyst, data administrator and more if you have a background in computer science. You’ll learn the specialized technical skills in data technology and business intelligence strategy you need to launch your career in data analytics. You'll also have the option to participate in the Career Boost programs. 

Customer Service and Cashier Training Certificate

Customer Service Leadership

For information and to apply visit the institution's website: 

[Customer Service Certificate UGotClass]( http://yougotclass.org/certificate/index.cfm/Selkirk/Certificate-in-Customer-Service)

How to read this path

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Paths

How to read this path

Educational Path

Customer Service Certificates

Programs

Careers