Overview
Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.
This group performs some or all of the following duties:
Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
Resolve collection issues by making payment arrangements by telephone or visit to debtor
Recommend further action or discontinuation of service in cases where payment is not forthcoming
Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
Answer correspondence, prepare reports and maintain records and files related to collection work
May work with on-line accounts and systems.
Employment prospects
Annual salary
$39,626
$54,142
$69,513
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
202expected job openings (5-year forecast)
Education and training
Employment requirements
Completion of secondary school is required.
A business college diploma may be required.
A period of on-the-job training is often provided for collection clerks and collection officers.
Additional information
- Progression to senior or supervisory positions is possible with experience.
Certification requirements
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.